01 / SHELTER AND ASSISTANCE
Need a place
to stay?
NYC’s Department of Homeless Services provides shelter information for single adults and families. Use the City’s website for current intake instructions.
Not sure where to start? Call 311 for City service information.
02 / KEEPING YOUR HOME
Facing housing
instability?
Homebase offers homelessness prevention services, including help with benefits, housing stability, and rent-related needs. Eligibility and assistance depend on your circumstances.
Use the City’s locator to find the office serving your ZIP code. Call ahead to arrange an appointment.
03 / HSI SUPPORTIVE HOUSING
A permanent home.
A referral pathway.
Most HSI supportive housing placements come through City and agency referral systems, including DHS, HASA, and veteran-serving agencies.
HSI provides permanent housing. It is not an emergency shelter intake site.
Before you begin
1
Connect with a housing professional
Speak with your shelter case manager, housing specialist, HASA worker, or veteran-serving agency.
2
Ask about eligibility and referrals
Your referring professional can explain the applicable assessment, documentation, and referral process.
3
Explore the right program
Ask about HSI programs and other appropriate housing options. Availability and eligibility vary.
MORE PLACES TO START
Housing information
and community support.
These organizations maintain their own resources. Follow their links for current services and instructions.
COMMON QUESTIONS
A little more
guidance.
If there is immediate danger or a life-threatening emergency, call 911.
Resource links reviewed October 21, 2026. Confirm current requirements with the organization providing the service.